Bakcell continues showing outstanding results in terms of responses to customer inquiries in social media


July 17, Fineko/abc.az.  Bakcell, the First Mobile Operator and the Fastest Mobile Internet Provider of Azerbaijan received yet another “Socially Devoted” certificate for effectively responding to customer inquiries and requests on “Facebook”.

Thus, “Socialbakers” being a well-known international company engaged in monitoring social network activities of large companies all over the world, has confirmed that Bakcell responded to 100% of inquiries and requests received during the 2nd quarter of 2019. It should be noted that Bakcell was awarded with a “Socially Devoted” certificate for outstanding results in the 1st quarter of the year as well. For several years in a row Bakcell manages to demonstrate a 100% response rate on Facebook.

Provision of best quality services and customer satisfaction is one of the priority areas in the overall activities of Bakcell. Social media are among the most important communication means of Bakcell, in terms of efficient delivery of information about products and services to the wide customer audience, as well as ensuring prompt responses to the customers’ questions.

Keywords: Bakcell