Bakcell responded to 100% of customer inquiries in social media


January 15, Fineko/abc.az. Bakcell, the First Mobile Operator and the Fastest Mobile Internet Provider in Azerbaijan has received yet another prestigious international “Socially Devoted” certificate, by demonstrating the highest result in terms of responding to customer inquiries and requests in social networks.

“Socialbakers” being a well-known company engaged in monitoring social network activities of the large companies all over the world by means of a special analytics platform, has reviewed the “Facebook” activities of Azerbaijani companies during the fourth quarter of the year 2018. According to results of this monitoring, during the said period Bakcell has responded to 100% of customer inquiries on its official “Facebook” page. It should be noted that Bakcell demonstrated this exceptional response rate throughout the entire 2018. What makes this achievement even more admirable is the fact that the official Bakcell page on Facebook has well-over 400 000 followers.

Social media are among the most important communication means of Bakcell, in terms of efficient delivery of information about products and services to the wide customer audience, as well as provision of prompt responses to the customers’ questions. The company has official pages, functioning in most of the popular social networks.

The provision of high quality service and customer satisfaction is one of the priority areas in the overall activities of Bakcell. Thus, the company’s customer satisfaction strategy is based on the experience of the world’s leading companies along with the requirements of the local market, where the needs and interests of the all the segments of population are taken into consideration.